Support

  • Post time: 06-23-2021

     Solutions for Three Different Prompts Displaying on the Ricoh IM C Series Copiers   Background Customers have reported that the Ricoh IM C series copiers have displayed the prompts “Print Cartridge is set incorrectly”,“Functional problem detected” or “SC681-09” as shown in Figures 1, ...Read more »

  • Post time: 05-23-2021

    Issue 1 Prompt Message: Cartridge Problem Prompt Text: “One or more cartridges are missing or damaged. Until cartridge are replaced make sure the printer is turned on to avoid damage to the printer. Event Code: 17.00.65” (Figure 1) Figure 1    Or,“Event Code: 17.03.65 17.02.65 17.01....Read more »

  • Post time: 05-20-2021

    To help you understand how to reset the Brother 223 Series Color Cartridge, we’re using the Brother TN257 cartridge as an example.   Step 1: Remove the screws (Figure 1), and then take off the side cover (Figure 2).     Figure 1 Figure 2 Step 2: Turn the reset gear pin into its ...Read more »

  • Post time: 04-12-2021

     Background   Customers reported that Cannon ADV DX C3720 and Cannon ADV C3325/3525 Ⅲ copiers display the prompt “Toner Low (Replacement Not Yet Needed)” even new cartridges have been installed. The reason why the prompt pops up is that the copiers recognize how long the remaining toner...Read more »

  • Post time: 03-18-2021

      Situation   When the waste toner box is full on Sharp MX60 series copiers the alert“Replace waste toner box”(Figure 1) appears.      Sharp MX60 series include MX-2630/3050/3060/3070N/3550N/3570N/4050N/4060/4070N/5050N/5070N/6050N/6070N/2651/3051/3551...Read more »

  • Post time: 03-03-2021

    Dear Valued Customers,   Lexmark recalled the LW80 version firmware for the MS310 series on February 22, 2021. Therefore, the latest firmware version for the MS310 is still LW75. The Zhono chip for the MS310 series will continue to operate correctly on the printers, as usual.  ...Read more »

  • Post time: 02-02-2021

    Background   On January 5, 2021, Sharp released the latest firmware, which upgrades Sharp MX61 series devices. Zhono has confirmed that the aftermarket chips for Sharp MX61 series released by Zhono are compatible with both the latest and previous copiers(see figure 1). This firmware upg...Read more »

  • Post time: 01-25-2021

    Background Our customers have reported that Xerox printers will not accept the initial default password after resetting the printer. On most Xerox CP, CM, Versalink, and WorkCentre series printers and MFPs, after resetting factory settings, they cannot login using the administrator mode with the...Read more »

  • Post time: 12-22-2020

    Background Most Xerox printers connect the cartridge chip through the contacts in the printer. The cartridge chip groove (Figure 1) may be stuck in the printer if the cartridge chip is not inserted. Forcibly pulling the cartridge may damage parts, such as deformatio...Read more »

  • Post time: 09-01-2020

    Background Fuji Xerox launched new printers DocuPrint C2550d and C3550d in May 2020. However, white bands appearing on printed sheets along the process direction (Figure 1) would be caused by operating the printer inappropriately.    Figure 1 Zhon...Read more »

  • Post time: 08-03-2020

    When a prompt “Replace Drum” pops up on a Brother 770 series printer screen, it indicates the drum in the printer needs to be replaced or reset for operating normally.   Zhono Solutions Take Brother MFC-L3750CDW and HL-L3210CW for examples, the resetting steps are as follows: E...Read more »

  • Post time: 07-13-2020

    Since there is a battery in a HP 110 series compatible chip, please follow the instructions below during your installation, storage and transportation:    1. Environment: Avoid stacking storage. Use and store the chips in dry locations at the temp...Read more »

  • Post time: 07-10-2020

    Background   The market of the NEC printers is mainly in Japan. The appearance, performance and prompt code of NEC touch screen printer are similar to those of Xerox touch screen printer. Take NEC7200 and Xerox B600 for an example as sho...Read more »

  • Post time: 06-30-2020

    In May 2020, Sharp released the latest firmware, which upgrades Sharp MX60/61 series devices. Zhono has confirmed that the aftermarket chips for Sharp MX60/61 series released by Zhono are compatible with both the latest and previous copiers. This firmw...Read more »

  • Post time: 08-15-2019

    A customer recently asked a Zhono engineer: Printers, with a Smart-card chip, displayed “CHECK TONER” message frequently (fig.1 & fig.2), even following new cartridge replacement.   fig.1                            &n...Read more »

  • Post time: 07-02-2019

    How to recycle a starter cartridge for the Xerox C500 Series? Let Zhono help you! The most economical way to recycle is to purchase a Zhono chip for use in the Xerox CP315 and install it on a used starter toner cartridge so that it can be reused. How to install the Zhono chip? Please use the fo...Read more »

  • Post time: 08-31-2018

    Event: Xerox 286/2060 series black and white copier displayed an error code:042-323. Xerox 450I copier Error Code:042-323 What’s the reason of Xerox 450I maybe displayed error code:042-323. Step 1: Check the Cartridge Drive Motor. △Unscrew the screws on both ends of the...Read more »

  • Post time: 08-31-2018

    Print spots or lines, generally the following questions 1/cartridge yields print out. 2/Using Poor toner. 3/When printing to a certain yields, the machine needs to clean treatment.   Some of the above problems are related to imaging components, imaging components of the main components:...Read more »

  • Post time: 06-17-2017

    Error Code Description The customer feedback: when the chip data for use in Samsung 6345 is 0, installing  the new chip, the printer displays error code [invalid toner box], the printer can't print any more. Error analysis There is a situation of Samsung 6X45 series printer, the toner v...Read more »

  • Post time: 05-30-2017

    Error Code Description Copier type: Ricoh 02/03/04 series Zhono test engineers in the test Ricoh 02,03,04 chip life process, found that the copier printed for a period of time displaying SC681 – ** (** contains the number 11/12/13/14), the copier can't work properly. Ricoh Aficio MPC30...Read more »

  • Post time: 05-22-2017

    Question1:Toshiba region? Is the region where the printer belongs? Question2:Why do customers know where the printer belongs? Answer1:Toshiba region means the region where the printer belongs. Answer2:The customers knows the printer's region will be able to clearly know the version o...Read more »

  • Post time: 05-11-2017

    Error Code Description Sharp AR-5618 printer appeared paper jam on work. Under the technician's guidance, removing and cleaning the fuser , the printer returned to normal. After printing for a while, there was a paper jam situation, and then cleaning the fuser again, the printer displayed err...Read more »

  • Post time: 04-26-2017

    Error Code Description Printer type: Xoerx 2270 series Installing new chip in printer, for a while, the printer displayed: replace Magenta toner, Supplies: the status of magenta is 0%. After replacing the new chip , printer return to normal. But for a while, it took place the same situation. Err...Read more »

  • Post time: 04-03-2017

    Description of Error Code Xerox CP405 printer displays error code 092-672. The printer displays the same error code no matter which chip was installed. The printer will not  function.  (As shown as below).   Error analysis Service manual:  Error code 092-672 there may be som...Read more »

  • Post time: 03-08-2017

    Error description: Recently, customer feedback: When they finished using the Xerox 3290FS toner cartridge, replacing the new toner cartridge, then the printer displayed an error[NON Genuine TONER], and can't work . ( as the photo shows below) Zhono's test centre The test engineer t...Read more »

  • Post time: 01-11-2017

    Error Code Description: Recent reports from the field in regards to the Toshiba 2507 copier and the C452 error code have been analyzed by the R&D team at Zhono. What the team found was that even when the cartridge was removed, chip replaced and the machine powered on and off the error cod...Read more »

  • Post time: 01-11-2017

    Error description: Recently, customer feedback: When they finished using the Xerox MP3100 toner cartridge, replacing the new toner cartridge, then the card chip installed in printer displaying an error, and even staying in lock.       Solution: When you have finished using the...Read more »

  • Post time: 11-29-2016

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  • Post time: 11-29-2016

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  • Post time: 06-21-2016

    For Toshiba T1810, 1800, 2450, 4590 machines, the hardware circuit of the chips on the cartridges is the same. The IC of the chips are simple memory unit. It can be working normally only when it is written in the correct data. In this case, they are different from Toshiba 1640 series. One of th...Read more »

  • Post time: 06-21-2016

    For Xerox 3100 smartcard machines version 2.07M, 2.07T and above, wrong operation will cause the deadlock of the machine. The following are the main reasons for the deadlock. 1.     Insert the toner smartcard while there is no message for the low-capacity of toner cartridge. 2.   &...Read more »

  • Post time: 05-06-2016

    1.     A failure phenomenon The copy of the image is with stain, not clear, burrs or offset. 2.     Solution 1)     Secondary transfer value is set too low; users can enter the maintenance mode to do the adjustment. A.     Enter the maintenance mode. B. &nb...Read more »

  • Post time: 04-02-2016

    The contents are shown on the screen of testing machine: Way of operation Model Without chip (contain the bad contact point) Wrong model Wrong version The color mixed Ricoh Aficio MPC2800/3300 Toner Cartridge Setting Error Toner cartridge (S) are not set correctly magenta Open the following ...Read more »

  • Post time: 03-05-2016

    The messages displayed on the screen of testing machine Model No chips installed(Including the bad contact chips) Wrong Version Color repeated(more than two chips with same color) Color commixed  (chips are not installed correct accordingly Xerox DocuPrint CP215W Insert X Cartridge Read...Read more »

  • Post time: 02-01-2016

    Description of testing machine state: Description Not install chip(include bad contact) Wrong version Install two chips with the same  color The color Mixed Toner Chip for Konica Minolta C1600 The light of corresponding color turn on(Monitoring software display specific failure) The ...Read more »

  • Post time: 01-21-2016

    The Toshiba eStudio 1810 series copier appeared on the marketaround six years ago. Recently we have been made aware of problems with thetoner sensors of machines sold in Taobao stores. Based on this toner sensoraging and being damaged, the machine won’t recognize the cartridge beinginstalled. If...Read more »

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