Cannot Login After Resetting Xerox Printer Factory Settings


Our customers have reported that Xerox printers will not accept the initial default password after resetting the printer. On most Xerox CP, CM, Versalink, and WorkCentre series printers and MFPs, after resetting factory settings, they cannot login using the administrator mode with the initial default password (Example: “Account: admin Password: 1111”; or, “Account: 11111 Password: x-admin”).


Zhono Solution

Take the Xerox WorkCentre6515 as an example, where the solution steps are listed as follows:

Step 1: Click the ‘Setting’ icon on Home Interface, and then click the ‘Admin’ icon (Figure 1).


Figure 1

Step 2: Enter the printer serial number as a password (Figure 2). Make sure to enter the entire serial number which is on the printer nameplate on the rear cover (Figure 3) and printed in the Configuration Report. Serial numbers are case sensitive.


Figure 2



Figure 3

Note: The administrator password can be changed after entering the administrator mode.

For more information, please contact your Sales Representative, or Customer Service at: +1 323 744 7643.

Post time: Jan-25-2021
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