Learn how to reset the printing system in Mac OS X. Resetting the printing system might help resolve issues if you receive a Printer Offline or Printer Not Responding error message.
Learn more about resolving Printer Offline or Printer Not Responding error messages on our support site: http://support.hp.com/us-en/document/c04249334
For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpprintersupport.
More support options for your printer are available at http://hp.com/support.
Steps to reset the printing system in Mac OS X:
Click the Apple menu,
click System Preferences,
click Print & Fax, Print & Scan, or Printers & Scanners,
right-click or hold Control and click the blank space in the Printers list,
click Reset Printing System,
If prompted, enter an administrator name and password and click OK.
This video was produced by HP.
Post time: Jul-06-2018