HP 62, 62XL Ink Cartridge Errors – Printer Diagnostics Service Test



TECH TIP: HP 62 Ink Cartridge – How To Clean Clogged Ink Nozzles: https://www.youtube.com/watch?v=xQW9vjombeQ

TECH TIP: HP 62 Ink Cartridges – How to Disable Protected Cartridge Error: https://www.youtube.com/watch?v=lJMA1q9-94w

TECH TIP: Service Diagnostics, HP 62 Ink Cartridge Testing: https://www.youtube.com/watch?v=jki4wm_uVOo


If you observe an #HP62, 62XL ink #cartridge #error message which prevents printing such as ‘Cartridge Error’ or ‘Incompatible Print Cartridge’, this type of problem could be an electrical connection issue between the printer and the cartridge (i.e. dirty electrical contacts on either the cartridge or #printer carriage flex cable surface), or possibly an internal micro-electronic failure inside one of the #HP ink cartridges. It is very rare for both ink cartridges to fail at the same time – hence one of them is likely causing the issue.

The ‘Tap 41’ diagnostic service print test will help determine if the black or color ink cartridge has electrically failed or is improperly installed. Verify the cartridge(s) are thoroughly clean and firmly reseat both cartridges before performing advanced service tests such as the Tap 41, or Tap 10, diagnostic print test.

NOTE: If the printer is stuck on the message “Non-HP Cartridge” or “Very Low Ink” and cannot be bypassed, this is another indication that the cartridge may have suffered an internal electrical failure.

To initiate the TAP 41 Diagnostic service test print, perform the following steps:

1. At printer’s main/home menu, select:
RETURN, CANCEL, RETURN, CANCEL

NOTE 1: buttons will NOT be illuminated but are functional.

NOTE 2: On select printer models you may need to choose: RETURN, HOME, RETURN, RETURN

2. At ‘Support’ menu, select ‘Reports Menu’. Select OK.
Scroll until the ‘print mech button tap’ menu is displayed.

3. Press OK, the ‘code = 0’ menu should be displayed.
4. Use arrows keys to change value to ‘code = 41′. When ‘code = 41′, select ‘OK’.
5. The diagnostic ‘tap 41’ service test report should begin to print using the color ink cartridge.
6. In the upper portion of the service test print, ‘Current Error‘ should state ‘None‘ for a properly functioning ink cartridge.
7. In the lower portion of the Tap 41 test print, the Black/Color columns should not have any values other than zero (0) displayed. If a value other than zero (0) is displayed in the area indicated then the cartridge is likely permanently electrically damaged and may need to be replaced with a brand new cartridge.

Supported cartridges:
• HP 62 Black ( C2P04AN )
• HP 62XL Black ( C2P05AN )
• HP 62 Color ( C2P06AN )
• HP 62XL Color ( C2P07AN )

Normally functioning refill ink cartridges will display “Empty”, “Low Ink”, “Counterfeit” and “Non-Genuine Cartridge” alerts – these alert messages are COMPLETELY NORMAL.

Supported HP 62 ink series printer models:
HP ENVY 5640 Printer
HP ENVY 5660 Printer
HP ENVY 5665 Printer
HP ENVY 7640 Printer
HP ENVY 7645 Printer
HP ENVY 8000 Printer
HP ENVY 8005 Printer
HP Officejet 5740 Printer
HP Officejet 5742 Printer
HP Officejet 5745 Printer
HP Officejet 8040 Printer
HP Officejet 8045 Printer

For more information on HP ink cartridge refilling, retail refill locations (i.e. Costco, Frys Electronics, Sam’s Club, Auchan France, etc.) or advanced HP printer problem resolutions visit our INKJET411 support site.


Post time: Dec-14-2019
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