Canon Pixma MX392 Black Ink Error, Color Problem, Cartridges Failure

TECH TIP: Canon Ink Cartridges | How To Clean Clogged Nozzles:

TECH TIP: How an Integrated Ink Cartridge Works:

TECH TIP: Canon PIXMA G6020 MegaTank Printer – Printhead Error, Ink Refilling:

Canon 240, 240XL, 240XXL, 241 or 241XL ink cartridges which have been refilled (i.e. at Costco/Sam’s Club/Fry’s Electronics) and installed into the Canon Pixma MX392 inkjet printer will display “Ink has run out”, “Empty” and/or display steady/flashing ink cartridge lights on the printer. To enable printing, you will need to RESET the printer to override the ink counter. Each Canon printer is equipped with a special ink chip that recognizes when the ink has run low. To reset the Canon cartridge low ink alert message(s), perform the following suggested PRINTER RESET procedures:

– Press and hold the ‘Stop/Reset’ button for 5-8 seconds…display should either display a one (1) and/or the printer ink cartridge lights/LEDs should NOT be flashing.

– On select printer models you will need to hold two buttons down (not just the stop button). You need to hold the color button (for color cartridge reset) or black button (for black cartridge reset) button along with the stop button for 5-8 seconds.

NOTE: Following printer reset the ink low indicator may remain illuminated (steady, but not flashing) and you should still be able to print. If the respective indicator light continues to flash or displays an error code and printing is not permitted, then the cartridge may have suffered an internal electrical failure.

Supported Canon 240/241 Ink-Series Printer Models:
Canon PIXMA MG2120 Printer
Canon PIXMA MG2220 Printer
Canon PIXMA MG3120 Printer
Canon PIXMA MG3122 Printer
Canon PIXMA MG3220 Printer
Canon PIXMA MG3222 Printer
Canon PIXMA MG3520 Printer – 2 button reset may be required
Canon PIXMA MG3522 Printer
Canon PIXMA MG3620 Printer
Canon PIXMA MG4120 Printer
Canon PIXMA MG4220 Printer
Canon PIXMA MG4250 Printer – 2 button reset may be required
Canon PIXMA MX372 Printer
Canon PIXMA MX392 Printer
Canon PIXMA MX430 Printer
Canon PIXMA MX432 Printer
Canon PIXMA MX439 Printer
Canon PIXMA MX452 Printer
Canon PIXMA MX459 Printer
Canon PIXMA MX470 Printer – 2 button reset may be required
Canon PIXMA MX472 Printer – 2 button reset may be required
Canon PIXMA MX479 Printer – 2 button reset may be required
Canon PIXMA MX512 Printer
Canon PIXMA MX522 Printer
Canon PIXMA MX532 Printer
Canon PIXMA TS5120 Printer

If the printer reset is not successful, then we suggest you clean BOTH cartridge’s rear electrical contacts using an isopropyl alcohol dampened lint-free towel and ensure no excess ink residue remains on cartridge. Firmly re-seat BOTH ink cartridges and re-test to determine if error condition can be cleared before deciding whether or not the ink cartridge is damaged.

Did you know you can refill your ink cartridges at any of our in-store retail refillers?

Just bring your ink cartridges into any of our authorized refill center locations. The in-store representatives (at either Photo/Electronics support center) are trained to refill over 300 different ink cartridge types from all the major manufacturers (i.e. HP, Epson, Canon, Brother) and can answer any additional questions you may have. It typically takes less than an hour to complete the refill from the time you drop the cartridges off. Our network of retailers stand behind the product and performance – guaranteed. All of our inks are Made in America and closely match original manufacturer’s ink quality – we are sure you’ll be satisfied with both color ‘pop’ and image longevity performance.

Costco USA
Costco Canada
Sam’s Club
Fry’s Electronics

Save Money. Save The Environment.

Customers who have questions regarding the use of refilled ink cartridges or need advanced troubleshooting information may visit our INKJET411 support site.

Post time: Oct-29-2019
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