Support

  • Post time: Jun-17-2017

    Error Code Description The customer feedback: when the chip data for use in Samsung 6345 is 0, installing  the new chip, the printer displays error code [invalid toner box], the printer can't print any more. Error analysis There is a situation of Samsung 6X45 series printer, the toner v...Read more »

  • Post time: May-30-2017

    Error Code Description Copier type: Ricoh 02/03/04 series Zhono test engineers in the test Ricoh 02,03,04 chip life process, found that the copier printed for a period of time displaying SC681 – ** (** contains the number 11/12/13/14), the copier can't work properly. Ricoh Aficio MPC30...Read more »

  • Post time: May-22-2017

    Question1:Toshiba region? Is the region where the printer belongs? Question2:Why do customers know where the printer belongs? Answer1:Toshiba region means the region where the printer belongs. Answer2:The customers knows the printer's region will be able to clearly know the version o...Read more »

  • Post time: May-11-2017

    Error Code Description Sharp AR-5618 printer appeared paper jam on work. Under the technician's guidance, removing and cleaning the fuser , the printer returned to normal. After printing for a while, there was a paper jam situation, and then cleaning the fuser again, the printer displayed err...Read more »

  • Post time: Apr-26-2017

    Error Code Description Printer type: Xoerx 2270 series Installing new chip in printer, for a while, the printer displayed: replace Magenta toner, Supplies: the status of magenta is 0%. After replacing the new chip , printer return to normal. But for a while, it took place the same situation. Err...Read more »

  • Post time: Apr-03-2017

    Description of Error Code Xerox CP405 printer displays error code 092-672. The printer displays the same error code no matter which chip was installed. The printer will not  function.  (As shown as below).   Error analysis Service manual:  Error code 092-672 there may be som...Read more »

  • Post time: Mar-08-2017

    Error description: Recently, customer feedback: When they finished using the Xerox 3290FS toner cartridge, replacing the new toner cartridge, then the printer displayed an error[NON Genuine TONER], and can't work . ( as the photo shows below) Zhono's test centre The test engineer t...Read more »

  • Post time: Jan-11-2017

    Error Code Description: Recent reports from the field in regards to the Toshiba 2507 copier and the C452 error code have been analyzed by the R&D team at Zhono. What the team found was that even when the cartridge was removed, chip replaced and the machine powered on and off the error cod...Read more »

  • Post time: Jan-11-2017

    Error description: Recently, customer feedback: When they finished using the Xerox MP3100 toner cartridge, replacing the new toner cartridge, then the card chip installed in printer displaying an error, and even staying in lock.       Solution: When you have finished using the...Read more »

  • Post time: Nov-29-2016

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  • Post time: Nov-29-2016

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  • Post time: Jun-21-2016

    For Toshiba T1810, 1800, 2450, 4590 machines, the hardware circuit of the chips on the cartridges is the same. The IC of the chips are simple memory unit. It can be working normally only when it is written in the correct data. In this case, they are different from Toshiba 1640 series. One of th...Read more »

  • Post time: Jun-21-2016

    For Xerox 3100 smartcard machines version 2.07M, 2.07T and above, wrong operation will cause the deadlock of the machine. The following are the main reasons for the deadlock. 1.     Insert the toner smartcard while there is no message for the low-capacity of toner cartridge. 2.   &...Read more »

  • Post time: Jun-21-2016

    1.     A failure phenomenon The copy of the image is with stain, not clear, burrs or offset. 2.     Solution 1)     Secondary transfer value is set too low; users can enter the maintenance mode to do the adjustment. A.     Enter the maintenance mode. B. &nb...Read more »

  • Post time: Jun-21-2016

    The contents are shown on the screen of testing machine: Way of operation Model Without chip (contain the bad contact point) Wrong model Wrong version The color mixed Ricoh Aficio MPC2800/3300 Toner Cartridge Setting Error Toner cartridge (S) are not set correctly magenta Open the following ...Read more »

  • Post time: Jun-21-2016

    The messages displayed on the screen of testing machine Model No chips installed(Including the bad contact chips) Wrong Version Color repeated(more than two chips with same color) Color commixed  (chips are not installed correct accordingly Xerox DocuPrint CP215W Insert X Cartridge Read...Read more »

  • Post time: Jun-21-2016

    Description of testing machine state: Description Not install chip(include bad contact) Wrong version Install two chips with the same  color The color Mixed Toner Chip for Konica Minolta C1600 The light of corresponding color turn on(Monitoring software display specific failure) The ...Read more »

  • Post time: Jun-21-2016

    The Toshiba eStudio 1810 series copier appeared on the marketaround six years ago. Recently we have been made aware of problems with thetoner sensors of machines sold in Taobao stores. Based on this toner sensoraging and being damaged, the machine won’t recognize the cartridge beinginstalled. If...Read more »

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